Let us take the guesswork out of your search for the perfect service solution

ABOUT

Engage Retain has one clear objective ...

to understand your business issues and work with you to provide the most appropriate solution provider. 

There are four key areas of expertise:


- Outsourced customer services

- Smart shipment tracking

- Illuminating market research

- Cyber security professional and managed services

- Digital learning - Data Academy - Digital Leadership


Through Engage Retain’s network of innovative service providers, we develop the most appropriate solutions to fit your requirement for skill-set, service coverage and budget.

We don’t provide technology or licences, just access to the best service providers with the best brains in the business.


Get in touch for a no-obligation chat, and see how we can help.

Cyber Security

We have spent over 13 years in the industry, building a network of partners who have extensive experience in delivering consultancy projects and managed services.

As cyber security experts, we understand the challenges that companies face in securing their networks and data. 

Our expertise can help you with the following services:


- Penetration testing - internal, external, infrastructure, application/web

- Social Engineering - phishing, physical access, employee training and awareness

- ISO27001

- PCI DSS, PA DSS, P2PE, PFI, ASV

- Cyber Essentials / Cyber Essentials Plus

- Managed Detection and Response

- Managed Endpoint Detection and Response

- Vulnerability Scanning / CVS

- Technical Security Consultancy

- Organisational Security Strategy 

- Digital Forensics and Incident Response

Outsourced Customer Service

Odondo provides outsourced customer service and sales support, on-demand via their extensive network of UK-based professionals.

London headquartered, they are backed by the leading venture capital firm, Hambro Perks.

Their on-demand model allows them to differentiate themselves in 3 key ways

1. They provide a higher quality agent by tapping into their network of home-based professionals

2. Their flexible model ensures better service at a lower cost compared to traditional outsourced call centres

3. They operate a flexible, pay-as-you-use model that allows companies to dial-up and dial-down usage to match the demands of their business

- No long-term contracts

- No minimum campaign size or minimum spend

- No hiring costs

- No managing of staff

- No retention issues 

Smart 

Shipment Tracking

Boxia’s real-time delivery tracking platform offers your customers the delivery experience they expect and reduces customer support workload by 80%.

Over 300 brands (eg IKEA, Nike, Sephora) are using it successfully to proactively manage delivery issues (package not delivered, delays, address error, etc.) to improve their customer's overall experience.


Illuminating 

Market Research

SL Insights is a market research agency that specialises in qualitative research and specifically customer interviews. 

We feel like there is no better way to grow your brand then to really listen to the people that use it. 

We use a consultative approach and work around what works for you, contact us to discuss how we can help your business grow. 

Transformational Hands-on Learning

Organisations and individuals at every stage of their digital and data maturity are seeking to transform their capabilities.

DECODED's courses deliver digital and data literacy, fluency and mastery of the digital and data world.

Whether it's to become fluent in data decision-making, literate in Web3 or master advanced data analytics, they make it happen. 

CONTACT

info@engageretain.co.uk   |   07456 626 108